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How buyer protection works

When you pay, Physical Game Market holds the money. The seller is paid only after you confirm that the game arrived as described, or automatically 7 days after delivery if you report no problem.

If the seller does not ship within 5 days, the order is cancelled and you are refunded in full.

If the game does not arrive or is not as described, open a dispute from the order page. The payment stays frozen until our team decides.

Buying

Every offer is for one exact version of a game: platform, region, language and edition. Check the version and the condition of each part (disc or cartridge, box, manual, inserts) before you buy.

You can buy from several sellers in one checkout. Each seller sends their own parcel, so shipping is charged once per seller.

Items are reserved for you for 30 minutes after you start checkout. If the payment is not completed in that time, they go back on sale.

Prices are final: buyers pay no service fee.

When the seller is a professional (a business), you can withdraw from the purchase without giving a reason for 14 days after delivery: declare it on the order page, send the item back at your own cost, and you are refunded the price and the original shipping. This right does not apply to purchases from private sellers.

Fees

Buyers pay a Trustee Service fee of 5% of the item price, shown before they pay: it covers holding the payment until the game arrives and our help if something goes wrong. Sellers pay a commission of 5% of the item price when an order is completed. Neither is charged on shipping, and there is no listing fee and no separate payment fee.

The minimum commission is €0.50 per order.

Selling

To sell you need a verified email address, your seller details and an identity check with our payment partner Stripe. Business sellers must also give their company and VAT details, which are shown on their listings; their buyers can return an item within 14 days of delivery, so those sales are paid out when that period ends.

Choose the exact version of the game, grade each part honestly and set your price and shipping rates. Photos of the actual item are optional but help it sell.

When an order is paid you have 5 days to ship it and enter the carrier and tracking code. You are paid once the buyer confirms receipt, or automatically 7 days after delivery.

Selling a lot? Import your stock from a spreadsheet (CSV) on your seller dashboard. Going away? Turn on vacation mode there: your listings are hidden until you are back, and nothing has to be republished.

After an order is completed, buyer and seller can rate each other. A rating stays hidden until both have rated, or until 14 days have passed.

Shipping and delivery

Sellers set one shipping rate for their own country and one for the rest of Europe. The rate you pay is shown before you buy.

Please use tracked shipping where you can: it protects both sides. A parcel without tracking counts as delivered 10 days after it was shipped.

Sellers pack and send the item themselves and are responsible for it until it is delivered.

Condition grades

Each part of a game is graded separately: Mint, Near mint, Excellent, Good, Played or Poor, or Missing when it is not included. A sealed game is marked as sealed.

If what you receive is clearly worse than the grades in the listing, that is a reason to open a dispute.

Problems with an order

Talk to the seller first, from the order page. If that does not solve it, open a dispute: you can do so once the order is shipped and up to 7 days after delivery.

Describe the problem and add photos. The seller can respond once. A member of our team then decides: a full refund, a partial refund, or release of the payment to the seller. Both sides get the decision and its reasons by email.

Keep all communication and payment on Physical Game Market. We cannot help with deals made elsewhere.

Reporting listings and sellers

Use "Report this listing" or "Report seller" on any listing or seller page if you see a counterfeit, something illegal or a scam. You do not need an account.

Our team reviews every report and emails you the outcome and its reasons. If a decision goes against you, as the person who reported or as the seller, the email contains a link to appeal within six months.

Your account and data

In your account you can change your password, turn on two-step verification and see the devices you are signed in on.

You can download a copy of your data or delete your account at any time. Order records are kept in anonymous form, as accounting and tax law requires.

Still need help?

For a question about an order, write to the other party from the order page first: most problems are solved there.